Wise Sync for Autotask

Frequently Asked Questions 1

• What is Wise-Sync for Autotask

Getting Started with Wise-Sync for Autotask 4

• 1. Setup Wise-Sync Account
• 2. Setup Wise-Sync Company
• 3. Setup Wise-Sync User Accounts
• Sync Now

Creating/Maintaining Users 2

• Configure Wise-Sync User Accounts
• Wise-Sync User Roles

Two Factor Authentication 2

• Two Factor Authentication (2FA)
• Toubleshooting 2FA Login

Wise-Sync Release Notes 2019 1

• Wise-Sync - Version Release Notes v4.6.4

Wise-Pay Release Notes 2019 1

• Wise-Pay - Version Release Notes v1.6.4

Wise-Sync Release Notes 2018 8

• Wise-Sync - Version Release Notes v4.6.3
• Wise-Sync - Version Release Notes v4.6.2
• Wise-Sync - Version Release Notes v4.6.1
• Wise-Sync - Version Release Notes v4.6.0
• Wise-Sync - Version Release Notes v4.5.4

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Wise-Pay Release Notes 2018 8

• Wise-Pay - Version Release Notes v1.6.3
• Wise-Pay - Version Release Notes v1.6.2
• Wise-Pay - Version Release Notes v1.6.1
• Wise-Pay - Version Release Notes v1.6.0
• Wise-Pay > Version Release Notes v1.5.4

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Wise-Sync Release Notes 2017 31

• Wise-Sync & Wise-Pay Release Notes
• Wise-Sync > Version Release Notes: v4.5.0
• Wise-Sync > Version Release Notes: v4.4.2
• Wise-Sync > Version Release Notes: v4.4.1
• Wise-Sync > Version Release Notes: v4.3.24

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Wise-Pay Release Notes 2017 26

• Wise-Pay > Version Release Notes: v1.5.0
• Wise-Pay > Version Release Notes: v1.4.2
• Wise-Pay > Version Release Notes: v1.4.1
• Wise-Pay > Version Release Notes: v1.4.0
• Wise-Pay > Version Release Notes: v1.3.4

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Incidents 4

• Unexpected Partial Outage 21st December, 2018
• Unexpected downgrade of performance for Wise-Sync and Wise-Pay, 8th March 2019
• ConnectWise Sync Errors 29th March, 2019
• Unexpected Partial Outage 7th May 2019