- Wise Sync for Datto Autotask PSA
- Solution home
- Wise-Sync User Management
- Wise-Sync for Datto Autotask PSA
- Wise-Sync for Datto Autotask PSA
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Wise-Pay Release Notes
- Wise-Pay Release Notes (2020)
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Wise-Pay Release Notes (2019)
- Wise-Pay Update - 19 December 2019
- Wise-Pay: Version 1.6.10 Release Notes
- Wise-Pay: Version 1.6.9 Release Notes
- Wise-Pay: Version 1.6.8 Release Notes
- Wise-Pay: Version 1.6.7 Release Notes
- Wise-Pay: Version 1.6.6 Release Notes
- Wise-Pay: Version 1.6.5 Release Notes
- Wise-Pay: Version 1.6.4 Release Notes
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Wise-Pay Release Notes (2018 and older)
- Wise-Pay: Version 1.6.3 Release Notes
- Wise-Pay: Version 1.6.2 Release Notes
- Wise-Pay: Version 1.6.1 Release Notes
- Wise-Pay: Version 1.6.0 Release Notes
- Wise-Pay: Version 1.5.4 Release Notes
- Wise-Pay: Version 1.5.3 Release Notes
- Wise-Pay: Version 1.5.2 Release Notes
- Wise-Pay: Version 1.5.0 Release Notes
- Wise-Pay: Version 1.4.2 Release Notes
- Wise-Pay: Version 1.4.1 Release Notes
- Wise-Pay: Version 1.4.0 Release Notes
- Wise-Pay: Version 1.3.4 Release Notes
- Wise-Pay: Version 1.3.3 Release Notes
- Wise-Pay: Version 1.5.1 Release Notes
- Wise-Pay: Version 1.3.2 Release Notes
- Wise-Pay: Version 1.3.1 Release Notes
- Wise-Pay: Version 1.3.0 Release Notes
- Wise-Pay: Version 1.2.10 Release Notes
- Wise-Pay: Version 1.2.10 Release Notes
- Wise-Pay: Version 1.2.9 Release Notes
- Wise-Pay: Version 1.2.8 Release Notes
- Wise-Pay: Version 1.2.7 Release Notes
- Wise-Pay: Version 1.2.6 Release Notes
- Wise-Pay: Version 1.2.5 Release Notes
- Wise-Pay: Version 1.2.4 Release Notes
- Wise-Pay: Version 1.2.3 Release Notes
- Wise-Pay: Version 1.2.2 Release Notes
- Wise-Pay: Version 1.2.1 Release Notes
- Wise-Pay: Version 1.2.0 Release Notes
- Wise-Pay: Version 1.1.3 Release Notes
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Incident Reports
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Incidents
- Unexpected Partial Outage for Wise-Sync and Wise-Pay, 21st December, 2018
- Unexpected Partial Outage for Wise-Sync and Wise-Pay, 8th March, 2019
- ConnectWise Sync Errors, 29th March, 2019
- Unexpected Partial Outage for Wise-Sync and Wise-Pay, 7th May, 2019
- Unexpected Outage for Wise-Sync and Wise-Pay, 8th August, 2019
- Unexpected Outage for Wise-Sync and Wise-Pay, 12th March, 2020
- Issues accessing Wise-Sync via ConnectWise Manage Quicklink
- Unexpected Outage for Wise-Sync and Wise-Pay, 9th June, 2020
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Incidents
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Wise-Pay Errors and Known Issues
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Unprocessed Payments
- Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
- Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
- Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
- Handling Overpayments where an amount is debited that is greater than a revised invoice amount
- Xero Known Issues
- Unmatched Payments
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Wise-Pay Errors
- Transaction declined IntegraPay - Error Code: Failed Payment
- Error: Your payment has NOT been processed. Error Code:transactionAmountInCents must not be greater than $xxx
- Error: Invoice couldn't be processed for automatic payment. Scheduled payment date has exceeded this Merchant's Maximum allowed number of overdue days
- What is a Payment Error?
- Payment Errors - Failed Payment: Transaction Declined
- What is a Batch Processing Error?
- Error Saving Item in Xero. Validation Message: An error occured in Xero. Check the API Status
- Disconnected Accounting System (QBO)
- Error validating Xml data against the schema
- Your payment has NOT been processed against invoice . Error Code:Account not found. Account Code: Account not found
- Invoice partially paid in Xero/QBO but partial payment does not reflect in Wise-Pay
- Failed Transaction Error: Merchant hasn't enabled credit card payments for these payment terms and the primary payment method for this user is via credit card.
- Error Code: Error saving item in Xero. Validation Message: The contact name is already assigned to another contact.
- Known Issues
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Unprocessed Payments
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Payer Management
- Managing Payers
- Email Templates
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Payer Admin - FAQ
- FAQ - Is a Payer set up for Automatic Payments?
- FAQ - How do I Import Payers into Wise-Pay
- FAQ - Can a Payer Add Automatic Payment Terms
- FAQ - How long before a customer/client is availabe in Wise-Pay Admin
- FAQ - How do my Wise-Pay customers view their invoices?
- FAQ- How To Reset Password for Payer Account
- FAQ - How can I hide outstanding invoices that are not for Wise-Pay payment in the Outstanding Payment pod in Wise-Pay?
- Wise-Sync User Management
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Wise-Sync Release Notes
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Wise-Sync Release Notes (2020)
- Wise-Sync Update - 29 September 2020
- Wise-Sync Update - 7th September 2020
- Wise-Sync Update - 17th August 2020
- Wise-Sync Update - 29th June 2020
- Wise-Sync Update - 25th May 2020
- Wise-Sync Update - 21 April 2020
- Wise-Sync Update - 23 March 2020
- Wise-Sync Update - 17 February 2020
- Wise-Sync Update - 20 January 2020
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Wise-Sync Release Notes (2019)
- Wise-Sync Update - 19 December 2019
- Wise-Sync: Version 4.6.10 Release Notes
- Wise-Sync: Version 4.6.9 Release Notes
- Wise-Sync: Version 4.6.8 Release Notes
- Wise-Sync: Version 4.6.7 Release Notes
- Wise-Sync: Version 4.6.6 Release Notes
- Wise-Sync: Version 4.6.5 Release Notes
- Wise-Sync: Version 4.6.4 Release Notes
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Wise-Sync Release Notes (2018 and older)
- Wise-Sync & Wise-Pay Release Notes
- Wise-Sync: Version 4.6.3 Release Notes
- Wise-Sync: Version 4.5.0 Release Notes
- Wise-Sync: Version 4.6.2 Release Notes
- Wise-Sync: Version 4.4.2 Release Notes
- Wise-Sync: Version 4.6.1 Release Notes
- Wise-Sync: Version 4.4.1 Release Notes
- Wise-Sync: Version 4.6.0 Release Notes
- Wise-Sync: Version 4.3.24 Release Notes
- Wise-Sync: Version 4.5.4 Release Notes
- Wise-Sync: Version 4.3.23 Release Notes
- Wise-Sync: Version 4.5.3 Release Notes
- Wise-Sync: Version 4.3.22 Release Notes
- Wise-Sync: Version 4.5.2 Release Notes
- Wise-Sync: Version 4.5.1 Release Notes
- Wise-Sync: Version 4.3.21 Release Notes
- Wise-Sync: Version 4.3.20 Release Notes
- Wise-Sync: Version 4.3.19 Release Notes
- Wise-Sync: Version 4.3.19 Release Notes
- Wise-Sync: Version 4.3.18 Release Notes
- Wise-Sync: Version 4.3.18 Release Notes
- Wise-Sync: Version 4.3.17 Release Notes
- Wise-Sync: Version 4.3.16 Release Notes
- Wise-Sync: Version 4.3.15 Release Notes
- Wise-Sync: Version 4.3.14 Release Notes
- Wise-Sync: Version 4.3.13 Release Notes
- Wise-Sync: Version 4.3.12 Release Notes
- Wise-Sync: Version 4.3.11 Release Notes
- Wise-Sync: Version 4.3.10 Release Notes
- Wise-Sync: Version 4.3.9 Release Notes
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Wise-Sync Release Notes (2020)
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Merchant Configuration
- Merchant Configuration
- Payment Providers
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Payment Services
- Payment Option: Configure Proxy Links for Third-Party Applications
- Payment Option: Configure PayNow Links
- Payment Option: Configure PayNow Links for Emailed Invoices
- Payment Option - Xero PayNow Link
- Configure: Wise-Pay Virtual Terminal (Quick Link)
- ConnectWise (Legacy) Customer Portal
- Payment Options - PayNow Email Links - Datto Autotask PSA
- Configure Payment Services
- Notification Configuration
- Accounting Connections