- Wise Sync for Datto Autotask PSA
- Solution home
- Wise-Sync User Management
- Getting Started - Wise-Sync for Datto Autotask PSA
- Wise-Sync for Datto Autotask PSA
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Wise-Pay Release Notes
- Wise-Pay Release Notes (2019)
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Wise-Pay Release Notes (2018)
- Wise-Pay: Version 1.6.3 Release Notes
- Wise-Pay: Version 1.6.2 Release Notes
- Wise-Pay: Version 1.6.1 Release Notes
- Wise-Pay: Version 1.6.0 Release Notes
- Wise-Pay: Version 1.5.4 Release Notes
- Wise-Pay: Version 1.5.3 Release Notes
- Wise-Pay: Version 1.5.2 Release Notes
- Wise-Pay: Version 1.5.1 Release Notes
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Wise-Pay Release Notes (2017)
- Wise-Pay: Version 1.5.0 Release Notes
- Wise-Pay: Version 1.4.2 Release Notes
- Wise-Pay: Version 1.4.1 Release Notes
- Wise-Pay: Version 1.4.0 Release Notes
- Wise-Pay: Version 1.3.4 Release Notes
- Wise-Pay: Version 1.3.3 Release Notes
- Wise-Pay: Version 1.3.2 Release Notes
- Wise-Pay: Version 1.3.1 Release Notes
- Wise-Pay: Version 1.3.0 Release Notes
- Wise-Pay: Version 1.2.10 Release Notes
- Wise-Pay: Version 1.2.9 Release Notes
- Wise-Pay: Version 1.2.8 Release Notes
- Wise-Pay: Version 1.2.7 Release Notes
- Wise-Pay: Version 1.2.6 Release Notes
- Wise-Pay: Version 1.2.5 Release Notes
- Wise-Pay: Version 1.2.4 Release Notes
- Wise-Pay: Version 1.2.3 Release Notes
- Wise-Pay: Version 1.2.2 Release Notes
- Wise-Pay: Version 1.2.1 Release Notes
- Wise-Pay: Version 1.2.0 Release Notes
- Wise-Pay: Version 1.2.10 Release Notes
- Wise-Pay: Version 1.1.3 Release Notes
- Wise-Pay: Version 1.1.1 Release Notes
- Wise-Pay: Version 1.1.0 Release Notes
- Wise-Pay: Version 1.1.2 Release Notes
- Wise-Pay: Version 1.0.0 (Alpha) Release Notes
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Incident Reports
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Incidents
- Unexpected Partial Outage for Wise-Sync and Wise-Pay, 21st December, 2018
- Unexpected Partial Outage for Wise-Sync and Wise-Pay, 8th March, 2019
- ConnectWise Sync Errors, 29th March, 2019
- Unexpected Partial Outage for Wise-Sync and Wise-Pay, 7th May, 2019
- Unexpected Outage for Wise-Sync and Wise-Pay, 8th August, 2019
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Incidents
- The Wise-Pay Dashboard
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Wise-Pay Errors and Known Issues
- Unprocessed Payments
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Wise-Pay Errors
- Transaction declined IntegraPay - Error Code: Failed Payment
- Error: Your payment has NOT been processed. Error Code:transactionAmountInCents must not be greater than $xxx
- Error: Invoice couldn't be processed for automatic payment. Scheduled payment date has exceeded this Merchant's Maximum allowed number of overdue days
- What is a Payment Error?
- Payment Errors - Failed Payment: Transaction Declined
- What is a Processing Error
- Error Saving Item in Xero. Validation Message: An error occured in Xero. Check the API Status
- Disconnected Accounting System (QBO)
- Error validating Xml data against the schema
- Invoice partially paid in Xero/QBO but partial payment does not reflect in Wise-Pay
- Failed Transaction Error: Merchant hasn't enabled credit card payments for these payment terms and the primary payment method for this user is via credit card.
- Error Code: Error saving item in Xero. Validation Message: The contact name is already assigned to another contact.
- Known Issues
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Automatic Payments
- Auto-Payments
- Scheduling Auto-Payments
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Automatic Payments FAQ
- FAQ: How to setup Auto-Payments without Credit Card Surcharges
- FAQ - What happens if I apply a credit to an invoice due for Auto Payment
- FAQ - How do I temporarily disable Automatic Payments for a payer?
- FAQ - Are my customers able to save their credit card details with Wise-Pay for automated payment processing?
- Billing Terms
- Payer Management
- Wise-Sync User Management
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Wise-Sync Release Notes
- Wise-Sync Release Notes (2019)
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Wise-Sync Release Notes (2018)
- Wise-Sync: Version 4.6.3 Release Notes
- Wise-Sync: Version 4.6.2 Release Notes
- Wise-Sync: Version 4.6.1 Release Notes
- Wise-Sync: Version 4.6.0 Release Notes
- Wise-Sync: Version 4.5.4 Release Notes
- Wise-Sync: Version 4.5.3 Release Notes
- Wise-Sync: Version 4.5.2 Release Notes
- Wise-Sync: Version 4.5.1 Release Notes
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Wise-Sync Release Notes (2017)
- Wise-Sync & Wise-Pay Release Notes
- Wise-Sync: Version 4.5.0 Release Notes
- Wise-Sync: Version 4.4.2 Release Notes
- Wise-Sync: Version 4.4.1 Release Notes
- Wise-Sync: Version 4.3.24 Release Notes
- Wise-Sync: Version 4.3.23 Release Notes
- Wise-Sync: Version 4.3.22 Release Notes
- Wise-Sync: Version 4.3.21 Release Notes
- Wise-Sync: Version 4.3.20 Release Notes
- Wise-Sync: Version 4.3.19 Release Notes
- Wise-Sync: Version 4.3.19 Release Notes
- Wise-Sync: Version 4.3.18 Release Notes
- Wise-Sync: Version 4.3.18 Release Notes
- Wise-Sync: Version 4.3.17 Release Notes
- Wise-Sync: Version 4.3.16 Release Notes
- Wise-Sync: Version 4.3.15 Release Notes
- Wise-Sync: Version 4.3.14 Release Notes
- Wise-Sync: Version 4.3.13 Release Notes
- Wise-Sync: Version 4.3.12 Release Notes
- Wise-Sync: Version 4.3.11 Release Notes
- Wise-Sync: Version 4.3.10 Release Notes
- Wise-Sync: Version 4.3.9 Release Notes
- Wise-Sync: Version 4.3.8 Release Notes
- Wise-Sync: Version 4.3.7 Release Notes
- Wise-Sync: Version 4.3.5 Release Notes
- Wise-Sync Update: Enhanced Security for PCI Requirements (Error: Unable to load Wise-Sync within ConnectWise)
- Wise-Sync: Version 4.3.4 Release Notes
- Wise-Sync Update: Change of IP Address
- Wise-Sync: Version 4.3.6 Release Notes
- Wise-Sync: Version 4.3.6 Release Notes
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Merchant Configuration
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Merchant Configuration
- Update to Multi- Connection Settings
- Step 2.1 - Configure Merchant Accounts
- Update to Multi-Connection Settings and Event Notifications
- Branding
- ConnectWise Customer Portal
- Step 2.4a - How to Configure Basic Settings for Merchant Accounts
- Email Link for ConnectWise Invoices
- Step 2.4b - How To Configure Advanced Settings for Merchant Account
- Template: Direct Debit Service Agreement (AU)
- Step 2.5 - Configure: Bank Reconciliation Groups for IntegraPay
- Step 2.6 - Configure: draft invoices approved for payment
- Step 2.7 - Configure: Append Company name to Payer
- Step 2.8 - Configure: Pay Scheduled Invoices
- Merchant Account Configuration
- Xero Pay Now
- Getting Started
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Payer Admin
- Payer Admin: Overview
- Payer Admin: 4.1 - Wise-Pay Account Branding
- Payer Admin: 4.2 - Terms & Disclaimers
- Payer Admin: 4.3 - Creating Wise-Payers
- Payer Admin: 4.4 Wise-Payer Registration Flow
- Payer Admin: 4.5 - Credit Cards & Bank Accounts
- Payer Admin: 4.6 - Auto Payments
- Account Branding: Setup Wise-Pay Account Branding
- Card Details / Surcharges
- Notification Configuration
- Terms & Disclaimers
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Merchant Configuration