A You can only have a maximum of 5 contact persons error has been reported when syncing invoices for Autotask Accounts with more than 5 contacts configured.
The error has been reported for both Xero and Quickbooks Online customers.
What we've done about it
This bug was introduced to Wise-Sync with v4.6.5 release that attempted to resolve an issue where Wise-Sync wasn't handling invoices that were emailed from Autotask to multiple recipients.
We deployed hotfix v18.104.22.168 to correct this error on 5 July 2019.
|3 July 2019||Error first reported and escalated to Development for correction.|
Fix deployed to for QA. Fix is currently being tested.
|4 July 2019||This bug is the gift that keeps on giving! Watch this space, we're working through it as quickly as we can. We're almost there!|
We've greenlit a hotfix that will be released Friday 5th July 2019 at 7:30am AEST.
|5 July 2019||We've deployed hotfix v22.214.171.124 to correct this error.|
For more information about how Wise-Sync handles Autotask Contacts, read FAQ: How does Wise-Sync manage Autotask Contacts?.
How did we know this is an issue?
During sync, you may see the error below:
There is no workaround. The invoice sync will fail. Please continue to check Wise-Sync in-app notifications and this page for further updates.