(Resolved) Known Issue: Contact Error during Invoice Sync




A You can only have a maximum of 5 contact persons error has been reported when syncing invoices for Autotask Accounts with more than 5 contacts configured.

The error has been reported for both Xero and Quickbooks Online customers.

What we've done about it

This bug was introduced to Wise-Sync with v4.6.5 release that attempted to resolve an issue where Wise-Sync wasn't handling invoices that were emailed from Autotask to multiple recipients.

We deployed hotfix v4.6.5.1 to correct this error on 5 July 2019.


3 July 2019Error first reported and escalated to Development for correction.

Fix deployed to for QA. Fix is currently being tested.
4 July 2019This bug is the gift that keeps on giving! Watch this space, we're working through it as quickly as we can. We're almost there!

We've greenlit a hotfix that will be released Friday 5th July 2019 at 7:30am AEST.
5 July 2019We've deployed hotfix v4.6.5.1 to correct this error.

For more information about how Wise-Sync handles Autotask Contacts, read FAQ: How does Wise-Sync manage Autotask Contacts?.

How did we know this is an issue?

During sync, you may see the error below:


There is no workaround. The invoice sync will fail. Please continue to check Wise-Sync in-app notifications and this page for further updates.

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