Status
Resolved
Issue
A You can only have a maximum of 5 contact persons error has been reported when syncing invoices for Autotask Accounts with more than 5 contacts configured.
The error has been reported for both Xero and Quickbooks Online customers.
What we've done about it
This bug was introduced to Wise-Sync with v4.6.5 release that attempted to resolve an issue where Wise-Sync wasn't handling invoices that were emailed from Autotask to multiple recipients.
We deployed hotfix v4.6.5.1 to correct this error on 5 July 2019.
Updates
3 July 2019 | Error first reported and escalated to Development for correction. Fix deployed to for QA. Fix is currently being tested. |
4 July 2019 | This bug is the gift that keeps on giving! Watch this space, we're working through it as quickly as we can. We're almost there! We've greenlit a hotfix that will be released Friday 5th July 2019 at 7:30am AEST. |
5 July 2019 | We've deployed hotfix v4.6.5.1 to correct this error. For more information about how Wise-Sync handles Autotask Contacts, read FAQ: How does Wise-Sync manage Autotask Contacts?. |
How did we know this is an issue?
During sync, you may see the error below:
Workaround
There is no workaround. The invoice sync will fail. Please continue to check Wise-Sync in-app notifications and this page for further updates.